SUYA & LOBSTER – TERMS & CONDITIONS

Last Updated: [Insert Date]

These Terms & Conditions apply to all restaurant reservations, deposits, ticket purchases, event bookings, food and beverage sales, and services provided by Suya & Lobster. By making a reservation, paying a deposit, purchasing an event ticket, or attending any Suya & Lobster event, you agree to be bound by these Terms & Conditions.

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1. GENERAL

1.1. Suya & Lobster reserves the right to amend these Terms & Conditions at any time without prior notice.

1.2. All customers are expected to behave respectfully towards staff, guests, and property.

1.3. We reserve the right to refuse service, entry, or future bookings to any individual whose behaviour is deemed inappropriate, abusive, threatening, intoxicated, or disruptive.

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2. RESTAUR

ANT RESERVATIONS

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2.1. A deposit may be required to secure your reservation.

2.2. Reservation deposits are deducted from your final bill on the day of your booking.

2.3. Deposits are non-refundable unless the reservation is cancelled at least 72 hours prior to the reservation time.

2.4. Cancellation requests must be made through the same booking platform used to make the reservation or via direct contact with Suya & Lobster.

2.5. Refunds approved under the 72-hour cancellation policy may take up to 10 working days to be processed.

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3. LATE ARRIVALS & NO SHOWS

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3.1. Tables will be held for a maximum of 10 minutes after the reservation time.

3.2. If you are running late, you must contact the restaurant as soon as possible.

3.3. Reservations may be cancelled if guests arrive more than 10 minutes late without prior contact.

3.4. Deposits for cancelled reservations due to late arrival or no-show will not be refunded.

3.5. Suya & Lobster reserves the right to reallocate cancelled tables to other

guests.

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4. EVENT TICKETS & BRUNCH EVENTS

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4.1. All event ticket sales are final.

4.2. Event tickets are non-refundable and non-transferable unless an event is cancelled by Suya & Lobster.

4.3. If an event is postponed, tickets will remain valid for the rescheduled date.

4.4. No refunds will be issued for:

• Failure to attend an event.

• Late arrival.

• Change of personal circumstances.

• Failure to comply with venue policies or dress codes.

4.5. Guests must present a valid ticket upon entry.

4.6. Entry may be refused to anyone who appears intoxicated, aggressive, or unable to provide proof of ticket purchase.

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5. FOOD ALLERGIES & DIETARY REQUIREMENTS

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5.1. Customers are responsible for informing staff of any allergies, intolerances, or dietary requirements before ordering.

5.2. While every effort is made to avoid cross-contamination, all food is prepared in kitchens where allergens may be present.

5.3. Suya & Lobster accepts no liability for allergic reactions where customers fail to disclose relevant information.

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6. ALCOHOL POLICY

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6.1. Alcohol will only be served in accordance with UK licensing laws.

6.2. We operate a Challenge 25 Policy.

6.3. Guests may be asked to provide valid photographic identification before alcohol is served.

Acceptable forms of ID include:

• Passport

• UK Driving Licence

• PASS-approved Identification Card

6.4. Suya & Lobster reserves the right to refuse the sale or service of alcohol at any time and without explanation where deemed appropriate.

6.5. No refunds will be provided where alcohol service is refused due to failure to provide valid identification or breach of licensing regulations.

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7. DRESS CODE & ENTRY REQUIREMENTS

7.1. Certain events may operate a dress code.

7.2. Guests who fail to comply with event dress codes may be refused entry without refund.

7.3. For all 21+ events, valid government-issued photographic identification may be required upon entry.

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8. PHOTOGRAPHY & MARKETING

8.1. Photographs and video recordings may be taken during events and within the restaurant for promotional and marketing purposes.

8.2. By attending Suya & Lobster venues and events, you consent to the use of your image in marketing materials, social media content, and promotional campaigns.

8.3. If you do not wish to appear in photographs or videos, please notify a member of staff upon arrival.

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9. LIABILITY

9.1. Personal belongings remain the responsibility of the owner at all times.

9.2. Suya & Lobster accepts no responsibility for loss, theft, or damage to personal property.

9.3. Suya & Lobster shall not be liable for any indirect, consequential, or incidental losses arising from attendance at the restaurant or events.

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10. FORCE MAJEURE

10.1. Suya & Lobster shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including but not limited to:

• Extreme weather conditions

• Government restrictions

• Public health emergencies

• Venue issues

• Acts of God

• Industrial disputes

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11. AGREEMENT TO TERMS

By:

• Making a reservation,

• Paying a reservation deposit,

• Purchasing an event ticket,

• Attending a Suya & Lobster venue or event,

you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.

Suya & Lobster reserves the right to refuse service, admission, alcohol sales, reservations, or bookings where necessary to protect staff, customers, business operations, and licensing obligations.